Technical Support Support is a simple but powerful tool for IT people to support their small business clients, scattered across remote and home offices.
It helps you manage customer support requests, hardware/software inventory, perform remote desktop and much more!
Why should you care?
- Drive more support revenue to you: custom branded, easy to use "Ask for Support" tasktray icon
- Automates & simplifies documentation of customer info
- Completely portable, lets you support from any web browser
- Client-side diagnostics help users tell you whats wrong (results also appended to all support tickets)
Not convinced? Here are some more reasons to use TSS!
How to get started
You can start to remotely manage your customers in just 3 easy steps:
- Create an account (make sure to click on the activation link sent via email)
- Add computers to your account by installing the TSS Desktop Agent
- Manage them from the TSS Dashboard
Coming Soon
- Remotely push/pull software to workstations (using SSL)
- Automatically add LAN devices (switches, printers, routers) to hardware inventory